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Speed and Efficiency
A complex issue was resolved very quickly.
Several emails were received keeping us notified of the progress of our query too.
I was initially concerned about the program but have been greatly impressed since we started using the system.
Response from Funeral Buddy
Thank you P, we are happy we could assist as fast as we did and grateful for your patience.
A relief to finally find the right funeral software
I am happy as a funeral director knowing that I no longer have to commit an extensive range of tasks to mind or even prioritize them; Funeral Buddy does this for me. I love that it is cloud-based and amidst the strain for enough time in the day, as most funeral directors would agree, I am finding that by spending a few extra minutes with families to work through the funeral interview, I am able to save up to 2 – 3 hours usually spent tracking down newspaper emails, supplier contacts, re-populating the various forms, and even drafting/submitting the death registration. This software not only allows me to create a custom list of tasks created for any type of client automatically after the interview but allows me to manage my employees and their performance, and free up enough of my time to consider how I might grow my own business. I am also impressed by Spirare’s ability to automatically generate an itemized quote during the funeral interview, which I can edit/print and have authorized by the informant or family member arranging the funeral. Funeral Buddy also connects to my accounting software which saves duplication of accounts. One of any funeral home’s worries is filing pre-arranged, pre-paid, active and archived funeral cases, and Spirare makes it easy to do as well as allowing the information/documents to be accessed immediately, saving callback time on those inquiries we get daily. I have tried just about every other funeral software, and Funeral Buddy is what I consider to be the best.
Happy with Funeral Buddy!
The guys at Funeral Buddy are LISTENERS – they change, update, and meet our requests literally as we go, update as we go, and presumably never sleep. Anyone looking for real people to support their implementation of software cannot go beyond these guys! And as for the software itself: we have a range of staff from dinosaurs to IT Nerds. We have found Funeral Buddy easy to learn and great to use. Can’t tell you how happy we are with this purchase!